Training Educate
Complete Learning Solutions
We know that providing excellent IT service and support is of paramount importance to organisations these days. Companies simply can't function without efficient service desks using skilled support analysts; efficient, well-trained and courteous service desk employees with great interpersonal skills are an invaluable asset.
SDIe specialises in learning and development for IT service professionals and our experience of having trained thousands of IT support analysts and managers puts us in the best position to understand and deliver your IT service and support education needs.
Find out everything you need to know about our qualifications here.
Click here to download the 2009 Learning and Development brochure.
Latest Training News
Going, going, gone...
Only 1 place left on Service Desk Senior Analyst 21-22 October, SDIe Training Suite, Kent
Only 1 place left on Service Desk Analyst, 28-30 October, SDIe Training Suite, Kent
Only 2 places left on Service Desk Manager, 8-11 December, SDIe Training Suite, Kent
New 2009 Training Brochure - Out Now!
The SDIe Learning & Development Brochure for 2009 is available to download now. Complete with all the dates for your favourite SDIe training courses, you'll find that the 2009 training brochure also has some new courses to offer:
Service Level Management - A two-day course designed to improve the processes and documentation that define the expectations of customers, providers & suppliers and their ongoing management.
Call Coaching - A new programme which can be delivered in-house that provides managers & team leaders with the tools & techniques they require to guide their analysts to manage their calls consistently and successfully.
To Book
To secure your places on any SDIe training course please contact a member of our training team on +44 (0) 1689 889100 or click here to book online
