Welcome to SDIe

Welcome to the new home of SDIe - the Service Desk Institute experience. After 20 rewarding years of successfully helping thousands of organisations and individuals to improve the quality of their help desks, HDI has decided to move with the times and stay aligned with key industry developments.

"The take up of ITIL has driven the industry to shift up a gear.  The definition of ‘help desk' has become increasingly distinct from that of ‘service desk'. HDI has been using the term ‘service desk' for many years - now its the right time to re-focus the brand to reflect this industry trend."

Howard Kendall, Founder and Chairman of SDI

What SDIe means for you?

Service desks keep businesses running and we recognise the vitally important role of every IT service professional in their company's success.

We understand the crucial contribution you make to your organisation and we'll provide you with the support you deserve to deliver excellent IT service.

SDIe is the one-stop shop for everything 'IT service'. If you need advice, support, guidance, a research statistic on any subject related to your service desk, our team will be on hand to help.

We're passionate about service management and you can rely on us to be there when you need us.  

We look forward to bringing you a host of exciting new services that will help you unlock the potential in your serviced desk. There's lots to do and lots of challenges along the way, and we're here to help you at every step of your journey.

"SDIe helps companies create 5* service desks"

Bimal Rathod,
Customer Support Team Leader,
Multimap.com

 

SDIe Latest News

   SupportWorld Online has arrived!

SupportWorld has unveiled it's re-vamped, re-freshed, new look website. 

Read about the latest software releases to hit the UK to how your industry peers are using the latest technology to improve their service levels and business relationships.

Subscription to SupportWorld Online is free - register here

  SDIe Annual Conference 2009

The Service Desk Strikes Back!

The service desk has entered an era of change; achievements are more consistently recognised and IT managers and directors have more influence within their organisations than ever before. The SDIe Conference for 2009 reflects the dawn of 'a new hope' for IT support and will provide delegates with the tools, knowledge and power to embrace this change... read more

  SDIe Training

New 2009 Training Brochure - Out Now!

Download your copy of the new learning & development brochure here.

For the latest training news from SDIe simply click here.

Going, going, gone...

Only 1 place left on Service Desk Manager, 8-11 December, SDIe Training Suite, Kent.

Only 2 places available on Service Desk Analyst, 3-5 December, SDIe Training Suite, Kent.

Only 1 place left on Service Desk Senior Analyst, 1-2 December, SDIe Training Suite, Kent.

  SDI in the Press

ITSM Professionals positive that job losses unlikely...

Please click here to view article. 

  Latest Research From SDI

A Guide to Service Catalogues - A Service Catalogue (SC) is a list of live and approved business services provided to customers. It contains policies, guidelines and responsibilities as well as prices, service level arrangements and delivery conditions... read more