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White Papers provided by Help Desk Institute
The following are white papers provided as a service to Help Desk Institute members by HDI staff, HDI members and friends of HDI.
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ITIL - Theory into Practice
Touchpaper
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The Global Talent War
Aberdeen
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Clone your Best Agents - A Seven Step approach
Egain
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Employee Retention
Talent Drain
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Understanding how to Retain New Starters
Talent Drain
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Service Desk/Helpdesk Metrics and Reporting : Getting Started
George Ritchie Serio Ltd
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IT Service Management - Is it worth the Money
Partners in IT
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Business Value of Great IT Support
HDI & Strategic Partners
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What lies ahead for IT Support?
HDI
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Configuration Management - The Facts
Andrew Smith
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Latest WhitePapers
ITIL - Theory into Practice
The Global Talent War
Clone your Best Agents - A Seven Step approach
Employee Retention
Understanding how to Retain New Starters
P of C latest
Job Description - Problem Manager Role
Effective Change Management Through Application Performance Monitoring
Release Procedure
ITIL: the route to true IT efficiency
Making Self-service Online Work for Your Customers and Your Agents
Power of Community
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