HDI's Terms and Conditions

Conference 2008:
Payment Policy: Delegate fees must be paid in full before the event. Admission will be refused to delegates if payment has not been received. Bookings made after 4 June 2008 must be paid by credit card or cheque.
Cancellations: A full refund less £100 +VAT administration charge will be made for cancellations notified in writing before 9 May 2008. We regret that no refunds can be made after this date. Substitute delegates are welcome.
Accommodation: Priority for staying at The Grand will be given to delegates in strict order of booking. Once all rooms in The Grand have been allocated, delegates will be accommodated in nearby hotels of a similar quality.
HDI reserves the right to change the programme at any time.

Training:
Course fees are payable in full before the start of the course. Should you be unable to attend a substitute delegate is welcome at no extra charge, simply notify HDI of any changes at least 48 hours before the course starts. You may change the date of attendance or cancel attendance at a course subject to the following scale of charges. For full terms and conditions visit our website at
www.hdi-europe.com/training HDI reserve the right to cancel a course, change the venue, amend the dates and/or the fees and course tutors at any time without prior notice.

Days notice required	Transfer Fee	Cancellation Fee
61+ days	No charge	No charge
31 – 60 days	5%	10%
15 – 30 days	20%	50%
2-14 days	50%	100%
Failure to notify/notify within 48 hours	100%	100%

Focus Events:
Payment must be made in full before the event. Cancellations must be notified at least 48 hours prior to the event taking place, either in writing or by email. If notification is not received, or is within 48 hours of the event, no refund will be given and, where applicable, the free member place will not be returnable. HDI reserve the right to cancel an event, change the venue, amend the dates, the fees or speakers at any time without prior notice.

Membership:
On receipt of your joining application, HDI will contact you to arrange payment and complete the joining process. Membership will be activated only when full payment of the membership fee is received by HDI and at this time your chosen username and password for the members section of the website will be activated. Cancellations can be accepted at any time, however, no refund of the annual fee will be given either in part or full.

On-line subscribers will receive an email with instructions on activating your subscription. Once your subscription has been activated, you will be able to login into subscriber areas of the website. If you do not enter a valid email address you will be unable to activate your subscription.

Online Subscribers:
Online subscribers will receive an email with instructions to activate the subscription. Once the subscription has been activated, you will be able to login to subscriber areas of the website. If a valid email address is not entered, you will not be able to activate your subscription.

£50 and £100 HDI Training Voucher Terms & Conditions
1. This voucher entitles the holder to either £50 off any 2008 HDI public training courses under £500; and £100 off any 2008 HDI public training courses over £500.
2. The voucher must be redeemed before 30 May 2008.
3. The voucher can be redeemed on www.hdi-europe.com or by booking direct with HDI – call 01689 889100.
4. Vouchers can not be used for courses booked through a HDI reseller or other third party.
5. Only one voucher can be redeemed per course.
6. Only one voucher per organisation.
7. Vouchers can not be redeemed against SDM part 2.
8. No cash alternative is available.
9. This voucher cannot be used in conjunction with any other offer or coupon.
10.Subject to availability.

HDI Membership logo usage:
1. Principal Logo

The HDI Member logo is as Fig 1 and should appear in the context of the following guidelines. The logo is the recognised mark for HDI members to use and therefore a most valuable asset. Consistent use of the logo is vital to the successful perception of HDI.

The standard size of the logo is 45mm wide. Where appropriate, the logo should be used in this size. The logo must not be altered or any of the elements abstracted for use elsewhere.

          Fig 1

|<                            45mm                    >|

Note: all elements of the logo have been spaced and scaled. No variation is permitted.

2. Minimum Logo Size

In order to maintain the legibility of the type, a minimum logo size should be adhered to. This is 15mm wide as shown in Fig 2. Under no circumstances must the logo be used any smaller than 15mm wide.

          Fig 2

|<        15mm         >|

Note: The logotypes shown on this instruction booklet must not be used for reproduction purposes. HDI will provide .eps logos for this purpose.

3. Principal Logo Colour

The logo is made up of three colours as shown in Fig 3.

          Fig 3

Red - pantone 186 Blue - pantone 267

Where possible, the logo should be printed using the 3 colour version, using these pantone colours. In no circumstances should the pantone colours be changed.

4. Reversed Logo

The logo should ideally appear in colour form at all times, though should this prove impossible, for example when the logo is to be printed on a blue or red coloured background similar to that used in the logo, then a reversed version of the logo should be used. This would be black on transparent for a light background or white on transparent for a dark background.

The same specifications apply as for the full colour version (e.g. exclusion zone and size restrictions).

5. Exclusion Zone

The HDI logo must be used in an exclusion zone. This means that a space equal to the length of the word ‘Service’ within the logo should appear all round the logo. This is to prevent any text or graphic devices encroaching on the logo. If the exclusion zone causes any problems in any instance, the Marketing Department should be contacted.

6. Backgrounds

Ideally the logo should appear on a white or plain coloured background. On occasions where an image is placed in the background, an effort should be made to position the logo over an area of minimum texture to ensure legibility. If problems with legibility occur then the logo should be positioned in a white or plain coloured box which allows the logo and its colours to be seen clearly.