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Understanding ITIL
More and more companies are turning to HDI Consulting to help them understand
the basics of ITIL, which are effectively explained in both our one day ITSM
and ITIL Overview workshops and ITSM Simulation sessions.
Our ITSM and ITIL Overview workshops summarise the key
elements, benefits and issues associated with the ITIL approach and covering
each ITIL process and function and explain how they all fit together. Suitable for
all levels within the Service Desk, these sessions are particularly beneficial
to those with little or no ITIL knowledge. Attendees from a recent workshop at
Michael Page International comment: "The concept is very good and will be
beneficial to the organisation" and "Good introduction - keen on going onto
the ITIL Foundation Course". They are ideal as an introduction to the world of ITIL and
a sound basis for those wanting to go on and take our ITIL Service Management
Foundation Certificate.
Our ITSM Simulation Game is also an excellent way to quickly and memorably
develop an understanding of the issues and benefits associated with ITIL and
Service Management, with the added benefits of team building and fun. This is a
valuable alternative for some staff to full ITIL training, and also a useful
addition and introduction for others who may need to go on and complete formal
ITIL training. The Game can be tailored to suit individual requirements and to
focus on specific issues.
For more information, please e-mail
consulting@hdi-europe.com or call 01689 889100 - we do offer a
complimentary session to discuss your requirements in more detail.
Professional Service Desk Certification
In July's e-newsletter, we introduced our new Professional Service Desk
Certification (PSDC) approach which reviews and evaluates Service Desks against
international standards and the new star graded approach allows organisations
to tangibly progress over a two year certification period.
We are delighted that a number of new organisations have committed to achieving
this world class standard for Service Desks. Tickets.com initially achieved
site certification in February 2004 and have since successfully migrated to the
new PSDC approach. We are also pleased to announce that English Churches
Housing Group is the latest company to achieve Site Certification status.
For further information, please e-mail
certification@hdi-europe.com or call 01689 889100 - we can arrange a
complimentary session to personally demonstrate the benefits of certification
in more detail.
Executive Forum
We are pleased to announce two HDI Executive Forums this Autumn. The Executive
Forum is an ideal opportunity to meet and network with other senior people
involved in managing and delivering IT Services, as well as a great source of
new industry information and research.
We are hosting a UK Forum in Henley on Thames and teaming up with HDI Europe to
deliver a German Forum in Munich so for further information, please e-mail
execforum@hdi-europe.com or call 01689 889100.
Service Futures Group (SFG)
Joint initiative with the itSMF to provide the IT Service Management
industry with opinion, information and analysis on a range of key ITSM issues
is pleased to announce the imminent publication of the next (Q3) Report
focusing on ITSM and ITIL Roles and Responsibilities. This will be the third
report the SFG has published in 2006 with Q1 focusing on Service Desk Metrics
and Outsourcing and Q2 focusing on ITIL. The Q4 report, due in December, will
focus on the hot topic of ISO / IEC 20000.
The reports are an invaluable asset to any organisation involved in IT Service
Management delivery and for a limited period only, we are offering all 4 2006
SFG reports for just £1,000 + vat (annual subscription to receive the full
reports each quarter usually costs £2,000 + VAT p/a.) For further information,
please contact HDI on 01689 889100 or e-mail
sfg@hdi-europe.com. General information is available at
www.service-futures.org
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