Leading IT Service & Support
Member Login
Search HDI's...
Knowledgebase
Website
Bookstore
home
Country select
Central Europe
Japan
France
India
Bookstore home
<Search by>
Title
Author
ISBN
Browse by Category
Staff Motivation & Training
Customer Service
Quality Management
Benchmarking & Metrics
Call Centre Management
Help Desk Management
Technical Publications
Interesting Reading
Business Management
The Virtual Help Desk
Recommended Reading
Great Motivation Secrets of Great Leaders
Running an Effective Help Desk, Second Edition
The Complete Guide to Preparing and Implementing Service Level Agreements
New Books
A Guide to Computer User Support for Help Desk and Support Specialists (Second Edition)
Great Motivation Secrets of Great Leaders
Introduction to Help Desk Concepts and Skills
Top Ten
A Guide to Customer Service Skills for the Help Desk Professional
Chained to the Desk : A Guidebook for Workaholics, Their Partners and Children, and the Clinicians Who Treat Them
Delivering World-Class Technical Support
Help Desk Practitioner's Handbook.
Perfect Phrases for Customer Service: 101 Customer Service Training Scripts for Handling Any Situation
Running an Effective Help Desk, Second Edition
The 2000 Help Desk and Customer Support Practices Report
and
Page 1 of 2
Next
A Guide to Computer User Support for Help Desk and Support Specialists (Second Edition)
Author:
John Zeanchock, Judy Adamski, June Parsons, Dan Oja, Fred Beisse
Publisher:
Course Technology
A Guide to Customer Service Skills for the Help Desk Professional
Author:
Donna Knapp
Publisher:
Course Technology
A Guide to Help Desk Technology, Tools & Techniques
Author:
Dione McBride
Publisher:
Course Technology
Chained to the Desk : A Guidebook for Workaholics, Their Partners and Children, and the Clinicians Who Treat Them
Author:
Bryan E. Robinson
Publisher:
New York Univ Pr
Customer Service Games for Trainers
Author:
Graham Roberts-Phelps
Publisher:
Gower
Customers: Arriving with a History and Leaving with an Experience
Author:
Andrew Waite
Publisher:
CMP Books
Delivering Knock Your Socks Off Service
Author:
Ron Zemke
Publisher:
Amacom
Delivering World-Class Technical Support
Author:
by Lori Laub, et al
Publisher:
John Wiley & Sons
Great Motivation Secrets of Great Leaders
Author:
John Baldoni
Publisher:
Higher Education
Hard Copy Help Desk : The Computer 'How-To' Book : Where to Look When Help Is Not Available...
Author:
Lindalee Massoud
Publisher:
Signquest Pub
Help Desk Handbook
Author:
Ron Muns
Publisher:
Help Desk Institute
Help Desk Handbook
Author:
Thomas
Publisher:
Van Nostrand Reinhold
Help Desk Practitioner's Handbook.
Author:
Barbara Czegel
Publisher:
John Wiley & Sons
Implementing an IS Help Desk (Quick Read Series)
Author:
James R Plunkett
Publisher:
Cas Education Group
Improving the Help Desk: Lowering TCO
Author:
Bill Keyworth (Research Director, Networked Systems Management, GartnerGroup)
Publisher:
GartnerGroup
Introduction to Help Desk Concepts and Skills
Author:
Susan Sanderson
Publisher:
Osborne McGraw-Hill
Managing at the Speed of Change: How Resilient Managers Succeed and Prosper Where Others Fail
Author:
Daryl R. Conner
Publisher:
Villard Books
Managing Transitions : Making the Most of Change
Author:
William Bridges
Publisher:
Perseus Press
Microsoft Help Desk for Microsoft Office 2000 (Eu-Help Desk)
Author:
Stephen L. Nelson (Compiler)
Publisher:
Microsoft Press
Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management (book & CD-ROM)
Author:
Corporation Microsoft
Publisher:
Microsoft Press
Page 1 of 2
Next
About HDI
|
Jobs @ HDI
|
Privacy statement
|
Terms & Conditions
|
Contact HDI
|
Site map
|
Press Room
