| IT Service and Support Technology Supplier of the Year |
Sponsored by:  |
| This unique award is presented to the vendor or technology supplier that demonstrates how their service or product positively impacts their clients’ line-of-business operations to deliver highly effective business improvements. |
Judging criteria
Judges will look for a demonstration of how you provide your clients with excellent technology solutions that help their businesses go from strength to strength. |
Tell us why you think you deserve to be nominated as vendor of the year:
 What makes your company stand out from the crowd - 20%
Your approach to delivering exceptional customer service - 30%
How you have delivered measurable improvements to the service delivery of your clients’ businesses – 30%
What your customers say about your products and service – 20%
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| At the finalist stage, judges will contact a sample of your key customers to gain detailed independent feedback on your performance – from the ITT through to installation, after-sales customer care and on-going client support. |
| Customer feedback will be supplemented with further independent information from HDI members. All will be asked the same questions so we can gain an accurate benchmark of vendor service in order to determine the winner. |
| You should write at least 200 words - and no more than 500 - for each of the judging criteria and, where possible, provide supporting evidence such as customer newsletters, advertising, performance data, testimonials and any other material that demonstrates your achievement of service excellence. |
| Winning vendors will gain significant opportunities for marketing and PR, and the coveted position of the best of the very best in the industry. |
| The winning team receives £500 cash prize. |
| Download criteria in pdf format |
