IT Service and Support Analyst of the Year
Covering the hands-on operational roles in your team, nominations for IT Service and Support Analyst of the Year should come from colleagues, management or customers. |
| Tell us how a member of your service team has made an exceptional, outstanding or ‘beyond-the-call-of-duty’ contribution to the success of your team or the customers you support. |
Judging criteria
The entry should demonstrate how your outstanding support Analyst has approached each of the following areas. Supporting evidence is welcome. |
Customer service - 20%
Approach to customer service, beliefs and commitment to the service professionApproach to customer service, beliefs and commitment to the service profession |
Performance - 15%
Overall contribution to the service effort with examples of excellent performance and high-quality work |
Motivation and inspiration - 15%
Approach to teamwork and the motivation, inspiration and help given to others |
Innovation - 10%
How customers were served using personal initiatives and innovations |
Communication - 10%
Communication skills and service process knowledge |
Business knowledge - 10%
Understanding of the business and organisation served |
Professional development - 10%
Personal commitment to learning and self-development |
Leadership - 10%
The analyst’s use of initiative amongst their team or ability to demonstrate leadership in their immediate peer group |
| You should write at least 200 words - and no more than 500 - for each of the judging criteria and, where possible, provide supporting evidence such as customer newsletters, advertising, performance data, testimonials and any other material that demonstrates your achievement of service excellence. |
| Download criteria in pdf format |
