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| About The Help Desk Institute (HDI) |
Founded in 1988 in by Howard Kendall, The Help Desk Institute (HDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. HDI is Europe’s only support network for IT service desk professionals, providing service management consulting, customised training courses and qualifications.
Acting as an independent advisor, HDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation. HDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community.
HDI also offers the opportunity for international recognition of the support centre operation through a site certification audit programme. Our hundreds of members span numerous industries and include some of the UK’s – indeed the world’s - largest organisations including Accenture, AOL (UK), Barclays Bank, Computer Associates, ITV, O2, T K Maxx, United Biscuits and YELL Ltd, Capita Business Services Ltd, BUPA, Camelot Group plc, amongst others.
HDI also publishes the leading IT service and support industry magazine – SupportWorld - and hosts www.supportworld.co.uk. SupportWorld provides readers with an independent strategic viewpoint on industry issues and covers a mix of people, process and technology. SupportWorld can be found online here.Help Desk Institute, 21 High Street, Green Street Green, Orpington, Kent, BR6 6BG.
Customers International trading as The Help Desk Institute
Registered Office: Lynwood House, Crofton Road, Orpington, Kent BR6 8QE
Company Registration No: 2535318
VAT No: 573542236
Tel: +44 (0) 1689 889100
Fax: +44 (0) 1689 889227
Email: marketing@hdi-europe.com
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